Terms & Conditions

All rights reserved. No portion of this website, including any text, photographs, patterns, graphics, and artwork, may be reproduced or copied without written permission. This includes using images, patterns, or art from Bailey Millé to create other art or patterns from. All knit and crochet patterns are copy right Wendy Millé and are for personal use only. Reselling or redistributing patterns in any way is prohibited unless prior written consent has been granted by the designer. You are permitted to make a working copy of the pattern to knit or crochet from.

DIGITAL FILES

As the patterns are a digital file and cannot be returned, refunds are unfortunately not accepted. If there is an issue with the file itself (the file is corrupted or there is an error in the pattern), please contact the designer immediately.

CUSTOM ORDERS

Custom projects are our favorite projects.
Please contact us for a quote.

ORDER TIMELINE

Our company handcrafts all products within 4 – 6 WEEKS.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:
* Hand Washing
* Air Drying

Your product(s) can be damaged if:
* Placed in a washing machine
* Placed in a dry on high heat
* Do Not Wring or Twist. This will stretch out the stitches, changing the size and shape.

SHIPPING

Our company ships through the following carrier
* USPS

International Shipping

We happily support and love our international customers.
We ship all International products through USPS
Bailey Millé is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.

Cost Calculations

We do our best to apply fair shipping costs to each order.
* Shipping costs are calculated automatically during checkout.
* We offer free shipping Nationally on all orders over $100.

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 4 – 6 WEEKS to be handmade.

RETURNS

* Due to the nature of patterns, patterns may not be returned or exchanged. All pattern sales are final.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:
* Digital Downloads

To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

REFUNDS

* Due to the nature of patterns, patterns may not be returned or exchanged. All pattern sales are final.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@baileymille.com

SALE ITEMS

* Due to the nature of patterns, patterns may not be returned or exchanged. All pattern sales are final.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

* Due to the nature of patterns, patterns may not be returned or exchanged. All pattern sales are final.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@baileymille.com and send your item to:
Bailey Millé
c/o Exchanges
1089 County St Unit 101
Somerset, MA 02726

SHIPPING

To return your product, you should mail your product to:
Bailey Millé
c/o Returns
1089 County St Unit 101
Somerset, MA 02726

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When returning an item it is recommended using a trackable shipping service and purchasing shipping insurance. We ask that you please provide your tracking number. We don’t guarantee that we will receive your returned item.